6070 W. Craig Rd. Ste. 130 Las Vegas, NV 89130 (866) 515-2058 Hours: Monday - Friday: 9am - 6pm Closed Saturday & Sunday Customer Service Online FormFor fastest service, please use our Customer Service Form.
100% Warm Weather Worry Free Shipping PolicyDuring warm weather Scents & Sprays guarantees your order will arrive in perfect condition. Every order receives an ice pack to help prevent damage during shipment. Scents & Sprays reserves the right to delay shipping on Fridays to help ensure candles will not sit over the weekend. Should any product arrive damaged please contact customer service at (866)515-2058.Free Fedex Ground Shipping at $99Free Fedex Ground Shipping at $99 applies to orders in the continental United States only. Orders Shipped to Alaska and Hawaii pay an additional $17.26.Phone Customer ServicePlease call us toll free at (866) 515-2058. Our hours are 9am – 6pm Pacific Time, Monday through Friday. 10am - 2pm on Saturday. Closed Sunday.Order StatusNormally you will receive an email confirming that we have received your order within just a few minutes of placing your order online. Once your order has shipped, usually the same business day, you will receive another email with your tracking number. This tracking number will not be valid until FedEx has accepted the packages from us. This typically happens daily at 6pm Pacific Time. Please call us toll free at (866) 515-2058 if you have any other questions about your order.How do I Report Damaged or Missing Products?Please contact us toll free at (866) 515-2058. Replacements will be sent to you at no charge.How do I ship to an APO/FPO or PO Box?Unfortunately we are unable to ship to these address types at this time. Please ship your order to an address that can accept FedEx deliveries. You may then forward the order on to the APO/FPO or PO Box.How do I cancel my order?Order cancellations must be received before the order has shipped. Please call us toll free at (866) 515-2058 to cancel your order.Right to Reject or Refuse OrdersScents & Sprays reserves the right to reject or refuse any order, for any reason. Customer will be notified by email and no charges will be made to the customer's credit card.Signature Required PolicySignatures may be required on orders of any size, although we typically do not require signatures for orders under $100. Please contact FedEx to complete a signature waiver form if you do not wish to sign for your package. Contact FedEx at 1-800-GO-FEDEX, or 1-800-463-3339.Return PolicyIf you are not completely satisfied with your purchase, please contact us toll free at (866) 515-2058. All returns must receive prior authorization from the store manager. Returns are subject to a 20% restocking fee. Shipping fees will not be refunded. The customer must return the item(s) at his/her own expense. Returns must be received within 15 days of the original ship date, in the original packaging, in new condition.ExchangesTo exchange your item(s), please call us toll free at (866) 515-2058. Items may be exchanged only with prior authorization. Customer must ship the items back to Scents & Sprays at his/her own expense. Replacements will be shipped to the customer for a flat fee of $6 upon receipt of the original items. Exchanges must be received within 15 days of the original ship date, in the original packaging, in new condition. International OrdersInternational orders are handled by InternationalCheckout.com. Please place your order via our website and choose the International Checkout option. Any questions can be directed to support@internationalcheckout.com or InternationalCheckout.com.Special OrdersIf you wish to customize your order, place a bulk order, or have special shipping instructions, please call us toll free at (866) 515-2058 and we will gladly assist you. Please note that special orders may not be returned, exchanged, or otherwise refunded. | |||
